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Guide
Friday, January 16, 2026
Lex Reception
Legal Trends for 2026: How Small and Mid-Sized Firms Will Shape The Future
This guide outlines the key client-service and intake trends shaping small and mid-sized law firms in 2026. It provides practical takeaways for improving lead conversion, client experience, and lawyer workload.
Guide
Thursday, November 20, 2025
Lex Reception
Guide to exceptional first impressions
This guide teaches law firms how to create exceptional first impressions by improving how receptionists answer, handle, and route calls. It covers mystery shopping, call scripts, empathy, note-taking, and best practices to ensure every caller feels supported.
Research / Report
Thursday, October 30, 2025
Lex Reception
The People Advantage: Client Attitudes to AI in Legal Services
The People Advantage report reveals why clients still value people-first service, how public trust in AI is shifting, and what law firms can do to futureproof their practice.
Guide
Thursday, February 22, 2024
Lex Reception
