The most important part of NPS is to convert your detractors and passives into promoters. Through changing and improving your customer experience, you will be able to grow your firm with the promoters you create and encourage.
Recent high-profile data breaches at global and smaller firms have led your current and potential clients to increase scrutiny of their outside counsels’ cybersecurity. Now, more than ever, law firms are expected to safeguard their documents.
Document automation can save time and improve the consistency and quality of legal documents. However, this doesn’t mean you can buy any product and expect good results. Instead, look for the five features covered in this paper when shopping.
LawSites is a blog covering legal technology and innovation. It is written by Robert Ambrogi, a lawyer and journalist who has been writing and speaking about legal technology, legal practice and legal ethics for more than two decades.