There are two things every lawyer needs to know about the client experience:
The quality of the client experience directly impacts retention
Every touchpoint between a client and your firm influences the client experience
Even the invoicing and payments process can be a chance to prove you care about client satisfaction. For example, giving clients the option to pay online shows you value their time and want to make their lives easier.
If you’re still undecided about offering clients online payment options, this insightful guide can help motivate you. See how using modern online payments allowed five law firms to improve the client experience and grow their businesses.
LawSites is a blog covering legal technology and innovation. It is written by Robert Ambrogi, a lawyer and journalist who has been writing and speaking about legal technology, legal practice and legal ethics for more than two decades.